Privacy Policy for codcoach.com

1. Information We Collect

We may collect information directly from you, automatically when you use our Services, and from third-party services where applicable.

Information You Provide

Depending on how you use CodCoach, you may provide:

• Name or username
• Email address
• Account credentials
• Gaming usernames, gamertags, platform identifiers, or other information you choose to connect or submit
• Gameplay videos, clips, screenshots, recordings, or other content submitted for analysis
• Messages, feedback, support requests, or communications with us
• Subscription and billing information, although payment card information may be processed directly by our third-party payment providers
• Any other information you voluntarily provide through the Services

Gameplay and AI Analysis Data

When you submit gameplay footage or other gameplay-related content, we may process information contained within that content to provide our Services.

This may include, for example:

• Gameplay decisions and actions
• Match events and performance
• Movement and positioning
• Weapon usage and combat activity
• Gameplay statistics or information visible in submitted content
• Audio or voice content if it is included in uploaded recordings
• Other information reasonably necessary to generate AI-powered analysis, coaching, recommendations, and insights

Please do not upload content containing personal information about other people unless you have the right or permission to provide that content to us.

Information Collected Automatically

When you visit or use CodCoach, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages and features accessed
• Dates and times of access
• Referring URLs
• Usage and interaction data
• Diagnostic, performance, and error information
• Cookie and similar technology identifiers

2. How We Use Your Information

We may use your information to:

• Provide, operate, and maintain CodCoach
• Create and manage user accounts
• Process gameplay submissions and generate AI-powered analysis and coaching
• Personalize recommendations and insights
• Process subscriptions and payments
• Respond to support requests and communicate with you
• Improve the performance, functionality, and reliability of our Services
• Analyze how users interact with CodCoach
• Detect, investigate, and prevent fraud, abuse, security incidents, or violations of our terms
• Comply with legal obligations
• Enforce our agreements and protect our rights
• Send service-related messages
• Send marketing or promotional communications where permitted by law and subject to your communication preferences

3. AI Processing

CodCoach uses artificial intelligence and automated systems to analyze gameplay content and generate feedback, recommendations, insights, and coaching.

AI-generated outputs may not always be accurate, complete, or appropriate for every gameplay situation. AI coaching is intended as an informational and entertainment tool and should not be interpreted as a guarantee of improved performance or competitive results.

To provide AI-powered features, submitted content and relevant account or usage information may be processed by CodCoach and by carefully selected third-party technology providers acting on our behalf.

We may use gameplay and service interaction data to improve our Services, models, prompts, analysis systems, and user experience, subject to applicable law and the settings or agreements applicable to the relevant data.

Where required by law, we will provide appropriate notice and choices regarding such processing.

4. How We Share Information

We may share personal information with:

Service Providers

We may use third-party companies and service providers to help operate our Services, including providers of:

• Cloud hosting and infrastructure
• AI and machine learning services
• Payment processing
• Authentication and account management
• Analytics
• Customer support
• Email and communications
• Security and fraud prevention

These providers may access personal information only as necessary to perform services for us, subject to applicable contractual or legal obligations.

Business Transfers

If CodCoach is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect the security or integrity of our Services
• Enforce our agreements
• Protect the rights, property, safety, or security of CodCoach, our users, or others
• Detect or prevent fraud, abuse, or other unlawful activity

With Your Direction or Consent

We may share information when you request, direct, or consent to the sharing.

We do not sell personal information in exchange for money in the ordinary sense of the term. However, certain privacy laws may define "sale," "sharing," or similar terms broadly, including certain uses of cookies or advertising technologies.

5. Cookies and Similar Technologies

CodCoach may use cookies, pixels, local storage, SDKs, and similar technologies to:

• Keep you signed in
• Remember preferences
• Maintain security
• Understand how our Services are used
• Measure performance
• Improve functionality
• Support analytics and, where applicable, advertising

You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of parts of the Services.

Where required by applicable law, we will obtain consent before placing or accessing non-essential cookies or similar technologies.

6. Payments and Subscriptions

If you purchase a subscription or other paid service, payment information may be collected and processed by a third-party payment processor.

CodCoach does not necessarily receive or store your complete payment card number. Your use of payment services may also be subject to the privacy policy and terms of the applicable payment provider.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services
• Maintain your account
• Process gameplay submissions and provide requested analysis
• Comply with legal, accounting, or reporting requirements
• Resolve disputes
• Enforce our agreements
• Maintain security and prevent abuse

Retention periods may vary depending on the type of information, why we collected it, legal requirements, and operational needs.

When information is no longer required, we will delete, anonymize, or securely aggregate it, unless retention is required or permitted by law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access to your account.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing
• Receive a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of certain processing activities where required by applicable law

To exercise applicable privacy rights, contact us at hello@codcoach.com.

We may need to verify your identity before processing certain requests.

11. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable laws.

Depending on your state of residence and applicable law, these rights may include:

• The right to know what personal information we collect
• The right to access personal information
• The right to correct inaccurate personal information
• The right to request deletion
• The right to opt out of certain sales, sharing, targeted advertising, or profiling
• The right to receive equal treatment for exercising privacy rights

To submit a privacy request, contact us at hello@codcoach.com.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Children

CodCoach is not intended for children under the age of 13, or any higher minimum age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us at hello@codcoach.com.

If we determine that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: